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Job vacancy Lead Community Manager
Announced
14 March, 2024
Job Type
Temporary / Contract
Job Status
Full Time
Job Title
Lead Community Manager
Job Location
Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International
Job Presentation
Lead Community Manager
We are looking for a passionate and experienced Lead Community Manager to join our client's team. The ideal candidate will be responsible for executing their Customer Success plan, engaging with our users, and fostering a sense of community within our client's platform. You will work closely with the marketing, product, and customer support teams to ensure our users have a seamless and enjoyable experience.
Key Responsibilities:
- Execute the Retention and Customer Success plan developed by the Team Lead
- Handle and resolve community-related concerns, acting as a liaison between the company and its users.
- Engage with our client's community across various channels, including our messaging platform, and social media
- Address user feedback, feature requests, and support issues, ensuring a timely and satisfactory resolution
- Create and manage community events, such as Twitter Spaces, webinars, and networking sessions
- Collaborate with the content team to develop and distribute relevant content for each user persona
- Create and manage a content calendar to ensure consistent and relevant content across all communication channels.
- Monitor and analyse key community engagement metrics and KPIs, providing recommendations for improvement
- Develop and maintain relationships with key community members, including Web3 startup founders and partners
- Stay current on industry trends, competitive landscape, and best practices in community management and marketing to ensure our strategies remain innovative and effective.
Qualifications:
- Bachelor's degree in Marketing, Communications, or a related field
- 3+ years of experience in community management, preferably within the Web3, blockchain, or cryptocurrency industry
- Strong understanding of customer success and user retention strategies
- Excellent communication and interpersonal skills
- Experience with messaging platforms like Discord or Slack
- Proven ability to multitask and manage multiple projects simultaneously
- Ability to work effectively in a fast-paced, dynamic environment
- Passion for the Web3 ecosystem and a deep understanding of its trends and developments
What We Offer:
- Competitive salary and benefits package
- Opportunity to work in a rapidly growing industry and make a meaningful impact
- Collaborative and supportive work environment
- Flexible work schedule and remote work options
Job category : | IT, new technologies |
Industries : | IT, software engineering, Internet |
Employment type : | Fixed-term contract |
Region : | Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International |
Experience level : | 2 to 5 years |
Educational level : | Bachelor |
Key Skills : | BLOCKCHAINNORTHERNIDEAL |
Number of Position(s) : | 1 |
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Valid Till
12 May, 2024 (13 days left)
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