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SUWILANJI SIMUKANGA

CUSTOMER SERVICE ADVISOR. BARCLAYS BANK.

I am a professional looking for new challenges especially in the banking field. I am suitably qualified and can adapt easily into a team setup. I have a range of knowledge in this area, which can be of good use to any organisation.

Work Experience

  • 2007 - 2019
    Barclays Bank Zambia plc August 22, 2008 – present.
    Customer Service Advisor (Full Time). Receive and dispense cash and related instruments. Customer Service; handle all customer queries and present all bank products to the clients. Ensure risk and control procedures are followed. Vault Custodian (acting). 2013-2015. Card and Pin issuing (acting). 2010-2012. ESAMI (Eastern and Southern Africa Management Institute) 2007-2008. Researcher. National Mirror Newspaper. 2006-2007. Features Writer.
    Customer Service Advisor (Full Time).
    Receive and dispense cash and related instruments.
    Customer Service; handle all customer queries and present all bank products to the clients.
    Ensure risk and control procedures are followed.

    Vault Custodian (acting).
    2013-2015.
    Card and Pin issuing (acting).
    2010-2012.

    ESAMI (Eastern and Southern Africa Management Institute)
    2007-2008.
    Researcher.

    National Mirror Newspaper.
    2006-2007.
    Features Writer.

Education

  • 2017 - 2018
    Zambia Institute of Banking And Financial Services.
    Postgraduate Certificate in Retail Banking
  • 2000 - 2005
    University of Zambia.
    Bachelor of arts degree in Sociology.

Skills

  • Good team player
  • fluent in English

Hobbies

  • sports(football, basketball)
  • polish draughts
  • reading

Personal Details

  • Sex: Male
  • Marital Status: Married
  • Religion: christianity
  • Nationality: zambian
  • Date of Birth: 02/06/1982

References

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