HOTEL INDUSTRY

 Assist in new menu implementation.
 Assist in organizing the meetings and events
 Conduct daily pre-shift meeting and give instruction to staffs.
 Create a positive guest experience by delivering high quality service and ensure all staff understand and satisfy customers’ needs beyond their expectation
 Identify employees’ weakness and retrain as necessary.
 Manage operations with passion, integrity and knowledge while promote the culture and values of the hotel.
 Meet set deadlines for both operational and administrative projects and assignments
 Monitor and maintain the Micros Pos System.
 Provide coaching and feedback to management and staff and assess their performance on an ongoing basis.
 Provides employees with the orientation and trainings needed to understand expectations and perform job responsibilities.
 Regularly review operations and staffs performance to identify and problems, concerns opportunities for improvement.
 To ensure that all pre-con meetings arranged with potential clients are thoroughly planned.
 To organize the food and beverage department operations to ensure streamlined operations
 To provide excellent service to the countries Vvip guest such as state members, diplomates top government officials etc.
 To welcome dignitaries visiting the head of state.
 To welcoming and interact with guest to better understand their needs and how to best accommodate them.
 Train and coaching staffs on guest service principles of practices.

 Record and follow up on all banqueting booking monitor and motivate staffs to ensure that they have every opportunity to achieve job satisfaction development.
 Participate in annual budgeting process
 Provides employees with coaching and counseling as needed to achieve performance.
 Ensure the food and beverage service offered throughout the hotel, including mini bar, security and maintenance of the hotel.
 Continually maintain and create standards of service to achieve guest’s satisfaction and create loyalty among guests thus developing business and furthering the hotel reputation.
 Ensure room is set up in accordance with customer specification by supervising set-up staff and inspecting room comfort lighting and temperature prior to events
 Ensure satisfaction of banquet customer by supervising and coordinating banquet personnel.
 Conduct function review with guest adjust specification as necessary and follow up to ensure all details are correct.
 Prepare banquet checks with all back up for collection at the end of the function.
 Coordinate the setup of each function by verifying desired services and menu in advance with other departments as needed.
 Plan and conduct regular meetings for staffs in the department.