Chaumuna Halumamba

Banking And Administration

I am looking for a challenging job either in the banking industry, i have over 8 years of banking experience

Work Experience

2020 - 2023
First National Bank
Cash Plus Relationship Manager
• Deal with customer inquiries / queries from relevant stakeholders to prevent complaints from escalating.
• Understand the needs and expectations of the customer
• Deal with any customer related enquiries and complaints in a professional manner as specified in the service standards.
• Support the customer complaints management framework through the CARE system and complaints process so as to manage the turnaround time.
• Ensure that any requests from frontline management and staff are processed within the expected time.
• Attend and participate in regular staff meeting, team exercises and carry oneself in a manner that embodies the FNB Culture and inspires others to do the same.
• Actively pursue continuous improvement by setting clear personal development plans and working towards achieving set targets.
• Update Job knowledge by studying bank products and requesting for training when knowledge gaps are identified.
• Achieve competence against all key result areas required.
• Identify and utilise opportunities to increase market share.
• Applies product knowledge to achieve sales results.
• Lead generation.
• Sales revenue / sales budget
• Grow VSI by cross selling to existing customer portfolios
• Cost Management

Education

2008 - 2010
Everyn Hone College
Advanced Diploma in Business Administration

Skills

 Financial and Analytical skills: I have experience in financial management and control with strong budgeting and analytical skills. With over a five years in financial and credit department, my practical interaction with various stake holders has richly enhanced my financial and analytical skill. I have proven ability to prepare/ review financial activity budgets, interpret budgets against actual expenditure incurred . Proven ability to prepare and analyses monthly/quarterly portfolio performance reports for management.
 Risk management skills: I have experience in debt management, screening and appraising new client and risks that may be involved in the dealings. Monitoring repayments and insuring that the client register is up-to-date.Management of the client loan book, ensuring that it is up-to-date. Chasing all late client for payments, and do recoveries as necessary.
 Communication Skills: I have proven and sustainable communication ( verbal and written ) skills. I have the ability to prepare reports and conduct presentations on key issues, articulating options concisely conveying the necessary information. In my current capacity I provide customer services and educating clients with all necessary information.
 Interpersonal skills: I have experience in multicultural , multidisciplinary environments, in different capacities and all environments. I managed all loan portfolio ‘s accuracies and financial related transactions manage to communicate effectively and build relationships with staff at all levels leading to improved funds management practices and a larger loan portfolio.
 Technological awareness: I have solid computer skills including spreadsheets, word processing, Microsoft office outlook and complex computerized system such as pastel accounting, payroll and loan performer. Im also conversant with most of customer management systems. Proficient with Microsoft Office, business development, business planning and Writing, and marketing research.

Personal Details

Sex: Male
Marital Status: Single
Religion: Christian
Nationality: Zambian
Date of Birth: 22.02.1985

Contact Me

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