Human Resources Officer- Operations

Implementation of all talent acquisition process through head hunting, advertising, and recruiting processes
• Ensure efficient filing of correspondence on staff matters to facilitate easy retrieval and reference and treatment of personal files with strict confidentiality.
• Responsible for the strategic aspects of the HR department including performance
• Establish and develop ABZ HR procedures, policies and best practice approaches
• Responsible for employee retention and turnover- retention taskforce team
• Employee engagement- quarterly branch visits and team building activities
• Overseeing the medical scheme & leave administration
• Responsible for the staff loan portfolio & ensuring PAR is low
• Ensure that Org structures, reporting lines, job titles and other critical employee data is regularly checked, confirmed with line managers and then updated on all platforms
• Performance management process: Ensuring SMART goals are set and entered into the system as well as ensure mid and end of year reviews are completed.
• Recruitment and selection: Short listing of candidates as well as setting of interviews and being on the panel. Completion of this process includes preparing interview summary reports
• Managing leave planning with Line Managers and ensuring that staff know their entitlement and balances at all times and I ensure that this is correctly reflected in the HRIS (Nav) system.
• Management of all Discipline cases involving employees
• Preparing Contracts, promotion letters, confirmation letters, transfer letters, introductory letters
• Updating staff database, monthly
• Process Medical & Fuel Reimbursements Subsistence allowances (Domestic & International travel) & Upset allowances
• Reference checks and staff orientation for new joiners
• General Travel Logistics, HR Administration and Disciplinary Procedures.

Authorization of credit decisions;
➢ Assisting in training new credit department staff;
➢ Filing and safe-keeping of credit documentation and other documentation connected with the credit portfolio;
➢ Entering and maintaining data about credit Applicants and Applications;
➢ Entering data about credit decisions and maintaining data about Bank’s Clients;
➢ Preparing documents related to the credit disbursement;
➢ Controlling the implementation of Credit Committee’s decisions;
Maintenance of the data base and statistical information of the credit portfolio;
➢ Maintenance and control of credit files;
➢ Maintenance and updating of the Credit Policies and Procedures in the branches; being a key contact between branch clients and the bank
➢ opening accounts for individuals and legal entities
➢ performing national and international transfers for individuals and legal entities
➢ promoting and selling products to individual and legal entities
➢ responsible for Know Your Customer (KYC) policy and Anti Money Laundering (AML) procedure
➢ fulfilling given branch targets
➢ handling loan disbursements
➢ Representing AB Bank and its values towards customers and potential customers
AWARDS AND KEY ACHIEVEMENTS:
➢ Awarded a 100% AB Bank Scholarship to study a Masters Degree in Business Administration at the University of Zambia
➢ Independently devised an employee engagement survey and achieved a response rate of 72%. Analyzed trends leading to implementation of bespoke recommendations including recognition scheme linked to company values to encourage behaviours, and an accessible portal for employees to reference operational processes to reduce conflict. I built strong relationships at all levels and gained full support of the Chief Executive Officer.
➢ Working with management to ensure departmental restructures are fair and supportive throughout, and every effort made to find a suitable outcome for all involved.
➢ Assisted in managing L&D budget and activities for the organization, liaising with internal and external training providers to arrange delivery of identified training requirements.
➢ While working as a Back Officer, I devised an effective records Management System for both print and digital records that the Bank still uses up date
➢ Worked with the Branch Manager to devise customer service strategies to ensure the Banks esteemed customers are attended to in an efficient manner.