Administrator ,receptionist, customer care executive, loan officer, secretary ,supervisory

Responsibilities
• Management of loan customer files as per archiving procedure.
• Processing of customer refunds
• Handling of customer complaints
• Manage good relationship with agents, who bring in new clients
• Receive and post cash loan repayments as per laid down procedure
• Receive cheque payments
• Disburse loan proceeds and cash refunds
• Verify that all loan documentation is fully signed by customers

• Answering incoming calls from customers and delivering them with appropriate feedback.
• Handling customer complaints and providing them with information to solve their problems.
• Taking in concerns and offering advice on queries the customers may have, as well as to provide necessary information to management so as to improve service delivery hence promoting growth in the business.

Responsibilities:
• Cashiering
• Secretarial work
• Parts of accounting work and other administrative tasks
• Office Cleaning including ensuring that the office is tidy and presentable.
• Experience with office equipment (e.g. Telephone, scanner, and printers, photocopy etc.

Responsibilities:
• Offering secretarial services
• Answering Phone calls and making outgoing calls
• Office Management

Responsibilities:
• Office management and Handling cash
• Attending to queries from customers
• Providing pre-paid electricity services to customers