ACCOUNT MANAGER

-Build and manage client relationships
-Provide customer service
-Resolve Customer queries
-Act as an interface between the client and the company(ZAMTEL)
-Preparation of reports periodically
-Communication with Key customers
-Management of Key Accounts that fall under my portfolio
-Revenue generation from sale of enterprise products
-Minimize revenue leakages through prudent utilization of resources'

-Develop and implement strategy for the retail team in the region
-Retail staff supervision in the region
-Setting of goals and targets for the retail team in the region
-Monitoring of regional sales
-Solving of escalated problems in time and giving feedback to customers
-Coordination of all regional administrative duties
-Review of retail staff performance
-Generation and presentation of activity reports to management
-Authorize and approve retail staff leave
-Enforcement of both policies and regulations

-Implementation of organizational strategy
-creation on an enabling environment for customer satisfaction
-Attending to walk in customers
-Preparation of invoices
-Selling, upselling and cross selling of Zamtel products
-Preparation of Customer accounts for various products
-Preparation of activity reports
-Preparation of daily, Weekly and monthly sales report
-creation of a positive customer experience for all clients

-Preparation of cash accounts
-Receipting of cash and cheques on behalf of the company
-Ensuring that cash is secured all the time
-Reconciliation of cash accounts against the actual cash received
-Selling of company's products and services
-Maintaining of counter balance book
-Banking of both cash and cheques received
-Preparation of daily activity reports

-Paying of tobacco farmers according to set payment schedules
-Conduct cash reconciliations
-Securing of Cash at all times
-Cash processing for pay outs
-Remittance of Cash
-Preparation of daily activity reports