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Blessings Nsama

Graduate

I am in search of a job opportunity that will provide a platform for me strengthen my skills, as well as provide exposure for the development of new skills.

Work Experience

  • 2022 - 2022
    iSON xperiences
    Customer Care Executive
    Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

    Ensures consistently imparting the correct product and services information during each call.

    Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service

    Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

    Ensure that the quality of each call is in compliance with predefined quality parameters.

Education

  • 2017 - 2021
    The Copperbelt University
    Bachelor's in Pure Biology
  • 2013 - 2015
    Ndola Girls'National Technical School
    O level
  • 2011 - 2012
    Katondwe Girls'secondary school
    O level

Skills

  • -Fluent in English aswell as the local languages Bemba, nyanja.
  • -A good team player.
  • -imprssively trainable and able to adapt quickly.
  • -able to work under pressur.
  • -Able to research, write Reports, Practicum and Proposals. Word processing skills in Word perfect, Excel and PowerPoint, Well versed in
  • internet and Email use.
  • -Excellent written and oral communicating skills.
  • -Experience in Statistical Package for social science.
  • -Able to work in a physics and biology laboratory.
  • -Sampling techniques and methods in entomology.
  • -Customer Care Service (call center)
  • -Applicable knowledge on HIV prevention interventions including
  • Voluntary Medical Male Circumcision, Post exposure prophylaxis and Pre exposure
  • prophylaxis aswell as Antiretroviral Therapy.
  • -applicable knowledge Climate Change and Mitigation as well as Environmental education
  • -applicable knowledge in Biostatistics.
  • -Trained in entrepreneurship skills.

Hobbies

  • -Reading for the purpose of enlightenment and exposure for the thrill of making new discoveries.
  • -travelling.
  • -learning new languages as well as learning about different ethnicities.
  • -meeting and getting to know different people for the appreciation of personality diversity.
  • -nature walks

Personal Details

  • Sex: Female
  • Marital Status: Single
  • Religion: Christian
  • Nationality: Zambian
  • Date of Birth: 05/07/1999

References

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