Non employed

Corroborate processing of vendor payments through Standard Chartered Bank payment system and ensuring
approval of any exceptions by regional branch ops team. Assure smooth operational workflow by examining
operational status of all branch ATMs and timely escalating any downtime. Reconcile and review overall cash
position for correctness with related reports while ensuring optimal branch capacity and confirming provision
of overtime, lunch, and transportation costs within budget. Act as a Regional Branch Manager within the
areas of overseeing five branches and ensuring upward trajectory in both assets and Iiabilities.
r Credited as a primary driving force behind process implementation and automation by executing
transaction migration to digital channels while ensuring adhering to Key Control Diaries (branch
scrutiny schedules).
r Traced out or reported AML / CDD reviews and transactions by complying with central bank and AML
guidelines, including enforcing best practices for KYC, suspicious reporting, and records safeguarding.
r Ensured delivery of exceptional customer service in accordance with client experience standards;
tracking all client experience Kls and performing/ reviewing KCS, KRl, and necessary control checklists.
r Contributed to strengthening financial position by examining unusual items, unbalanced positions,
irregularities, and outstanding balances by regularly performing spot checks to avoid risk of loss.
o Optimized performance excellence and productivity by effectively managing, motivating, and training
staff; promoting a culture of teamwork, work coordination, and open communication.

• To ensure compliance to Key Control Diaries (Branch Scrutiny Schedules)
• To ensure proper management of all stationary and blank forms in the Branch in compliance with laid down controls & procedures
• To ensure all vendor payments are made through standard Chartered Bank payment system and any exceptions approved by Regional Branch Ops team
• Manage, motivate and train staff to ensure performance is optimized
• To ensure services provided by branch support are delivered in accordance with Client Experience standards and track all Client experience KIs to ensure they are within target
• To ensure to drive process implementation and drive adherence
• Instill strong culture around conduct and encourage speak up
• Drive transaction migration to digital channels
• Assume overall responsibility for premise, inventory and physical security in the Branch
• To ensure the Bank’s instructions are followed in order to avoid losses and perform spot checks on regular basis
• To ensure error rates are within branch targets
• To ensure branch is well capacitized and all overtime, lunch and transport costs are within branch budget
• Supervise the work delegated to staff.
• To be alert to unusual items, unbalanced positions, irregularities and long outstanding transactions
• To ensure all branch ATMs are always operational and escalate all downtime.
• Perform and review KCS, KRI, and other necessary control checklists.
• Conform with all compliance requirements including Central Bank and anti-money laundering requirements.
• Review overall position of cash for correctness with related reports
• To ensure all AML/ CDD reviews, transaction alerts and / or any remediation exercise impacting branch are addressed immediately.
• To ensure to remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer; know your customer; reporting suspicious; safeguarding records; and not disclosing suspicions to customer