Job vacancy Customer Success Officer- Lusaka & Ndola

Recruitment Matters Africa
5 Kafubu rd. Ndola, Ndola
  04 746340, 04 746348, 04 746349

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Job Type
Job Status
Full Time
18 September, 2021
Job Title

Customer Success Officer- Lusaka & Ndola

Job Presentation

Our client in the Travel and Tourism industry is looking for a Customer Success Officer to join their team

Key Account Management – Manage a Portfolio of Clients.
Opening Accounts
Reporting on account activity
Providing feedback on pricing
Advising on customer strategy.
Works closely with Sales Personnel (Travel Consultants, Reservations Consultants, Brokers) to maintain an overview of client activities with the group.
Relationship Development across customer organisations.
Monthly client meetings (Existing clients)
Product Education and knowledge dissemination to clients.
Gain and be able to sell a wide range of Group products.
Monitoring of service levels
Client reporting (MIS)
Achieve set number of weekly appointments
Achieve set annual client retention targets
Liaising with corporate travel teams re feedback and follow-up
Liaising with debtors department re accounts feedback
Liaising with product team & suppliers re new/existing deal requirements
Supplier agreements – updated regularly
Weekly & monthly reports to Area Team Leader and Sales Manager
Takes control of complaints and ensures that customer issues are dealtwith effectively.
Works on Tenders including preparation and submission.
Debt Collecting
Delivering Statements as required.
Ensure regular visits to clients to discuss on overdue invoices, any queries that may have and discuss on the products available within the company for sale. Visits should extend your network to the client’s Finance
Manager, Accountant, Purchasing Manager, Payable officer, Front
Manager and Directors
New business development
Leads sourcing
Qualifying leads
Cold calling
New client presentations (Company Overview & Suite of Services)
Pricing/Terms negotiations
Achieve set number of weekly appointments
Achieve set new business targets (monthly/annually)
Liaising with corporate travel teams – implementations
Liaising with debtors department re new accounts
Weekly & monthly reports (GM)

Key Skills
Ability to be firm and organized to work in credit control.
The ability to work in a team and individually
Sound decision-making
Excellent written and verbal communication skills
Good attention to detail
The ability to work under pressure and to deadlines
Good business judgment
Sound Computer Skills using a computer, excel and word
Accountable, responsible and accurate

  • Relevant Sales and Marketing Qualification
  • Previous experience as a Customer Success Officer
  • Previous experience in the Travel and Tourism industry
Negotiable depending on candidate
Valid Till
18 Dec, 2021 (63 days left)

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