Job vacancy Product Support Representative - Mining

CV People Africa
Plot 2341 Mambilima House Kabelenga Road, Lusaka
  +260 211 268 908, +260 211 268 909
  +260 955 000 340, +260 955 000 341

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Job Type
Job Status
Full Time
14 October, 2020
Job Title

Product Support Representative - Mining

Job Location
Job Presentation
Assist customer in order to ensure that the equipment on the SLA contract is maintained to the highest standards, to achieve customer target availabilities and to continuously perform professional high quality work. To provide mentoring and training assistance to the TA’s and customer maintenance staff. Following all site and company specific safety procedures and policies and without jeopardizing the safety of themselves, co-workers or equipment.

Experience3 Years
Education LevelCertificate Level
QualificationsMust have a technical craft certificate; Minimum of technical diploma or equivalent qualification
SoftwareMS Office
Knowledge OfMust have mine site operations experience
Skills ToPrevious management skills; effective communication skills
Ability ToStrong analytical and problem solving skills
Other RequirementsValid Drivers License
  • Do regular and thorough machine inspections following OEM standards and compile quotations, open and close off jobs, provide detailed maintenance reports to the customer and Komatsu.
  • Discuss the above reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and site management team
  • Utilise these reports to also improve parts and service sales to the customer
  • Forward and discuss relevant reports with the National Service and any other related departments so as to highlight warranty, repair and manufacturing or design problems.
  • Comply with customer’s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed
  • Strive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.
  • Drive maintenance initiatives and make recommendations to improve the machine availabilities, maintenance staff and TA’s correct repair procedures and work practices.
  • Assist in parts planning, especially that which pertains to maintenance, re-builds and planned work.
  • Monitor and evaluate machine availabilities and report these figures to the Manager
  • Assist with compilation of maintenance reports which are to be utilised by the customer when maintaining the equipment.
  • Ensures that all required warranty information is provided by the TA in a prompt and timely manner. Assists the TA with compiling data and information required to meet warranty standards and requirements
  • Do basic technical training with the customer and Komatsu Field Service Representatives
  • Manage any Service personnel reporting to him/her and as and when required any contractors that might be reporting to him/her for a temporary period and ensure they comply too the same high standards of workmanship and safety.
  • Provide tooling and service related advise to the customer as to promote and improve higher levels of workmanship, reduced labour times, effective troubleshooting and PM-Clinic service.
  • Comply with legal environmental health and safety regulations, Komatsu environmental health and safety standards and customer specific environmental health safety standards
  • Perform any other reasonable task assigned by their Manager
Valid Till
14 Jan, 2021

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