Job vacancy Call Centre Agent

Our client is looking for a Call Centre Agent to join their team in Zambia

This is a customer focussed role, we are looking for a knowledgeable sports fanatic that has a proven track record in customer service to join a small team in Lusaka.
The role is for a Customer Call Centre Agent and you must have an interest in sports.
We are looking for someone who likes dealing with people, someone that has experience working in a call centre or customer focussed role, someone who is calm, approachable, can work well under pressure and is an all round people person
The role will be office based in Lusaka, 8am to 5pm Monday to Friday but will require you to be on call throughout the weekend
A good knowledge of football and other current sports, leagues and sports news is vital to the role, personality is also very important in this role as you will be representing the company
We are ideally looking for someone that can fluently speak English, Bemba, Nyanja, Lozi and Tonga language

Key Skills
Personality is key - calm, collected, polite and a people person
Good knowledge and interest in current sports leagues and news
Can fluently speak English, Bemba, Nyanja, Lozi and Tonga language

• 2 years experience in a similar role
• No formal qualification required at this stage but will be an added advantage