Enock Mukuka
Operation Associates
I am looking for office administration and management which offer me the opportunity to develop new skills to strengthening those i already posses.
Work Experience
- 2017 - 2022Quarto Mobile Marketing Zambia limitedOperation Associates• Acting as a primary point of contact between customers and the employer through proper communication
• Ensuring the confidentiality and security of files
• Streamlining office operations by computerizing activities, managing customer’s communications, scheduling payments and documents
• Conducting research, gathering information from multiple sources and present results
• Answering phone inquiries and handling complaints in a courteous, professional manner
• Responsible for contacting winners and making arrangement for awarding Prizes
• Assisting and guiding customers to opt-in and participate in Zambia millions mobile lottery game via Facebook page and phones calls
• Invoicing mobile operators (MTN, ZAMTEL and AIRTEL Zambia) for the services rendered.
• Resolving customer complaints and addressing emergency requests and needs.
Skills
- • Invoicing
- • Recording Keeping
- • Customer service
- • Planning Skills
- • Strong organizational
- • Strong Communication skills
- • Interpersonal Skills
- • Ability to perform data entry using MS excels and access
- • Work with MS word, PowerPoint, access and internet explore
Hobbies
- meeting people
- reading books
- traveling
Personal Details
- Sex: Male
- Marital Status: Single
- Religion: Lusaka
- Nationality: Zambian
References
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