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emma musonda

IT Analyst

I have vast experience of over 4years in the computing, marketing, administration industry; I am currently working for probase as a subcontractor to standard chartered bank an Analyst in information technology Department, upgrading the new system. It is for this reason that I would love to discharge my level of expertise and willingness to learn more in your overwhelming Organization enhancing the vision to be a world class universal

Work Experience

  • 2018 -
    Probase group (subcontracted to standard chartered bank)
    IT Analyst
    IT Support which involves Installation of Software, Computer Repair, System Building & Management.
  • 2017 - 2018
    Zambian breweries
    Brand ambassador
    sales
  • 2017 - 2017
    Ryaned Advertisment
    Personal assistance
    • Ensuring professional, efficient and quality service to customers
    • Capturing customer feedback for future improvement
    • Meeting business objectives, services standards & customer retention targets.
    • Report writing and filing of documents.

  • 2016 - 2017
    Deerhurst Zambia Limited
    IT Technician
    • Configuration of PBX
    • Network Cable Repairs
    • Report Writing on Results Attained During the Week
    • Planning of LAN (Local Area Network)
    • Setup of Cables
  • 2015 - 2016
    Dmi st eugene university
    Computer laboratory assistant
    • Provision of configurations, troubleshooting and best practices to students.
    • Provision of fault isolation and root cause analysis for technical issues.
    • Publishing Technical Support Bulletins and other technical documentation in the Knowledge Base.
    • Managing support cases to ensure issues were recorded, tracked, resolved, and follow ups were done in a timely manner.
    • Providing Technical Support to students.

Education

  • 2014 - 2018
    Dmi st Eugene university
    computer science

Skills

  • good team player
  • good analytical skills
  • efficient
  • fast learner

Hobbies

  • reading books
  • traveling
  • baking
  • Over the years I’ve been a huge fan of Basketball; in which in I made lots of acquaintances. During this time, I’ve also gotten to travel very often to watch games in different locations and one of my interests was making new friends and sharing ideas. The networking opened my mind to lots of things I wouldn’t have known if I hadn’t had the interest in this sport; Also a huge fan of Gospel and Zambian music

Personal Details

  • Sex: Female
  • Marital Status: Single
  • Religion: christian
  • Nationality: zambian
  • Date of Birth: 27/02/1996

References

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