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wana

Food and Beverage Coordinator

I am looking for employment in the hospitality or customer service sector on supervision or managment level To pursue a position in the service industry with an organization that is growth oriented.i am driven and resourcefull with over 9years experience in the hospitality industry.

Work Experience

  • 2019 - 2020
    Avani Resort Victoria Falls Zambia
    Food and Beverage Coordinator
    Provide administrative support to the F&B department with particular emphasis on casual staff coordination and event preparation,Operational duties, delivery of events and reporting,Assist with the compilation of new menus and beverage lists.Attend and contribute to weekly Food & Beverage departmental meeting.ensure that all callers to the hotel are answered in a professional manner, and that their queries are dealt with as quickly and efficiently as possible.
  • 2017 - 2019
    Avani Resort Victoria Falls Zambia
    Receptionist
    Greet clients and visitors with a positive, helpful attitude.
    Assisting clients in finding their way around the hotel
    checking in and out guests
    processing payments
    Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
    Answering phones in a professional manner, and routing calls as necessary.
    Assisting colleagues with administrative tasks.
    Performing ad-hoc administrative duties.
    Provide excellent customer service.
    Scheduling appointments.
  • 2014 - 2017
    Royal Livingstone Victoria Falls Zambia
    Waitron
    Taking food orders from customers
    Answering questions about menu items, food sensitivities and food substitutions
    Giving customers suggestions for food and drinks and telling them about any special menu items
    Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
    Communicating with customers to ensure satisfaction and resolve any complaints
    Processing customer payments
    serving wine
    keeping the restaurant clean

Education

  • 2016 - 2019
    LIUTEBM UNIVERSITY
    Bachelor of Arts Hospitality Managment

Skills

  • Team player
  • Good communication skills
  • Customer service skills
  • Multitasking
  • Time management
  • Detail oriented

Hobbies

  • Cooking
  • Reading
  • Travelling

Personal Details

  • Sex: Female
  • Marital Status: Single
  • Religion: Christian
  • Nationality: Zambian
  • Date of Birth: 25/07/1991

References

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