Food and Beverage Coordinator
I am looking for employment in the hospitality or customer service sector on supervision or managment level To pursue a position in the service industry with an organization that is growth oriented.i am driven and resourcefull with over 9years experience in the hospitality industry.
- 2019 - 2020Avani Resort Victoria Falls ZambiaFood and Beverage CoordinatorProvide administrative support to the F&B department with particular emphasis on casual staff coordination and event preparation,Operational duties, delivery of events and reporting,Assist with the compilation of new menus and beverage lists.Attend and contribute to weekly Food & Beverage departmental meeting.ensure that all callers to the hotel are answered in a professional manner, and that their queries are dealt with as quickly and efficiently as possible.
- 2017 - 2019Avani Resort Victoria Falls ZambiaReceptionistGreet clients and visitors with a positive, helpful attitude.
Assisting clients in finding their way around the hotel
checking in and out guests
Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
Answering phones in a professional manner, and routing calls as necessary.
Assisting colleagues with administrative tasks.
Performing ad-hoc administrative duties.
Provide excellent customer service.
- 2014 - 2017Royal Livingstone Victoria Falls ZambiaWaitronTaking food orders from customers
Answering questions about menu items, food sensitivities and food substitutions
Giving customers suggestions for food and drinks and telling them about any special menu items
Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
Communicating with customers to ensure satisfaction and resolve any complaints
Processing customer payments
keeping the restaurant clean
- 2016 - 2019LIUTEBM UNIVERSITYBachelor of Arts Hospitality Managment
- Team player
- Good communication skills
- Customer service skills
- Time management
- Detail oriented
- Sex: Female
- Marital Status: Single
- Religion: Christian
- Nationality: Zambian
- Date of Birth: 25/07/1991
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