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Mulenga Masafwa

Banker

I am a highly committed, determined and resilient self-starter who is able to quickly learn and understand processes. On a personal level I am open to any situation that is challenging and which tests my abilities, and work with colleagues in lateral and vertical advancements. I have a reputation as being a fast learner, who is dependable and organized.

Work Experience

  • 2016 - 2020
    Cavmont Bank
    Branch Administrator
    1. Routine Administration
    • Ensures timely, efficient and correct cash control
    • Effective management and control of tellers to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations
    • Daily reconciliation and balancing of office accounts
    • Strict efficient control over expenditure budget
    • Efficient maintenance of office equipment
    • Checking and control of daily activities in accordance with laid down prescriptions
    • Proper control of face value documents
    • Management and control of systems downtime in accordance the Banks acceptable norm.
    • Checking of daily capturing and monthly reports.
    • Timeous preparation and submission of statements with limited customer complains
    • Management of card administration i.e. card distribution, the internal control over cards and card/PIN balancing, in accordance to Banks prescriptions.
    • Effective management of cheque book ordering process.
    • Effective loss control management.
    • Management of data quality.
    • Control of Records as per laid down criteria.
    • Control of inventory as per laid down criteria.
    • Attend to lists and reports daily and rectified as per laid down procedure.
    • Ensures that costs are recovered according to guidelines.

    2. People Management
    • Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover.
    • Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job.
    • Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines.
    • Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly.
  • 2016 - 2016
    Airtel Zambia
    KYC Executive
  • 2016 - 2016
    Allied Mobile Communications
    Sales and Customer service consultant

Education

  • 2008 - 2012
    Copperbelt University
    Bsc Production Management

Skills

  •  Team player with good analytical and communication skills, also able to work with minimum supervision.
  •  Personable, able to comfortably and pleasantly deal with a variety of people
  •  Problem solving capabilities necessary to accomplish the duties and tasks of the position
  •  Ability to effectively learn and acquire new knowledge and skills.
  •  Highly effective supervisory skills and techniques
  •  Hands-on commitment to getting the job done
  •  Proven ability to direct and coordinate operations
  •  Strong organizational and time management skills

Hobbies

  • Travelling
  • Meeting People
  • Reading

Personal Details

  • Sex: Male
  • Marital Status: Married
  • Religion: Eastern
  • Nationality: Zambia
  • Date of Birth: 29/05/1989

References

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