Mulenga Masafwa
Banker
I am a highly committed, determined and resilient self-starter who is able to quickly learn and understand processes. On a personal level I am open to any situation that is challenging and which tests my abilities, and work with colleagues in lateral and vertical advancements. I have a reputation as being a fast learner, who is dependable and organized.
Work Experience
- 2016 - 2020Cavmont BankBranch Administrator1. Routine Administration
• Ensures timely, efficient and correct cash control
• Effective management and control of tellers to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations
• Daily reconciliation and balancing of office accounts
• Strict efficient control over expenditure budget
• Efficient maintenance of office equipment
• Checking and control of daily activities in accordance with laid down prescriptions
• Proper control of face value documents
• Management and control of systems downtime in accordance the Banks acceptable norm.
• Checking of daily capturing and monthly reports.
• Timeous preparation and submission of statements with limited customer complains
• Management of card administration i.e. card distribution, the internal control over cards and card/PIN balancing, in accordance to Banks prescriptions.
• Effective management of cheque book ordering process.
• Effective loss control management.
• Management of data quality.
• Control of Records as per laid down criteria.
• Control of inventory as per laid down criteria.
• Attend to lists and reports daily and rectified as per laid down procedure.
• Ensures that costs are recovered according to guidelines.
2. People Management
• Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover.
• Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job.
• Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines.
• Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly.
- 2016 - 2016Airtel ZambiaKYC Executive
- 2016 - 2016Allied Mobile CommunicationsSales and Customer service consultant
Education
- 2008 - 2012Copperbelt UniversityBsc Production Management
Skills
- Team player with good analytical and communication skills, also able to work with minimum supervision.
- Personable, able to comfortably and pleasantly deal with a variety of people
- Problem solving capabilities necessary to accomplish the duties and tasks of the position
- Ability to effectively learn and acquire new knowledge and skills.
- Highly effective supervisory skills and techniques
- Hands-on commitment to getting the job done
- Proven ability to direct and coordinate operations
- Strong organizational and time management skills
Hobbies
- Travelling
- Meeting People
- Reading
Personal Details
- Sex: Male
- Marital Status: Married
- Religion: Eastern
- Nationality: Zambia
- Date of Birth: 29/05/1989
References
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