Call OUTsourced Ltd

3.0 3 Reviews
Company name
Call OUTsourced Ltd
No. 18B Bauhina Rd, off Great East Rd, Avondale., Lusaka, Zambia
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Phone Number
Working hours
Tuesday: Open 24 hours  See All
Establishment year 2017
Employees 16-25
Company manager Michael Clark


3 Reviews
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Duplicating tickets
Hi, Since we scaled up to a fully-fledged version of Freshdesk CRM, our tickets have been duplicating, is there a way to get help on this? when our CRM was installed, it was only meant for our 4 seater call center, but now we use it throughout our branch network, but since the upgrade the tickets began duplicating.
Zambia Statistics Agency
We have had a great experience with tech support from Call outsourced. Our call center has a 98% uptime. The response time for services is within 45 minutes, backed up with a 24hr tech support package and remote assistance equipped. We at ZamStats highly recommend this organization.
Much appreciated Mundia. Our team will always be available for all your requests. Thank you for the recommendation.
Customer care
Our experience with the customer care at call outsourced was amazing and the tech support has always been on point. :)

NewFrontiers Ltd
Much appreciated and thanks, Natasha. We appreciate the business.

Questions & Answers

What services does the company offer?
We offer Call Center Setup ~ Call Center Outsourcing ~ SIP Trunk Services ~ E1 Setup ~ GSM SIM Box Call Center ~ Supply Call Center Headsets and More...

Please provide contact details so that our sales department can contact you for more information regarding our portfolio.
How is the demand for call centre outsourcing services in Zambia? Are Zambian companies appreciating outsourcing their call centers?
Hi Petronella, the to your answer your question is, Yes. Zambian businesses are growing rapidly and the demand for external help is rising steadily.

Company Details

Location map
No. 18B Bauhina Rd, off Great East Rd, Avondale., Lusaka, Zambia Get Directions
Call Outsourced Ltd allows businesses and enterprises to work with one of the top call center outsourcing companies and create a plan that takes your business operation to the Next Level. We specialize in customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support, and email response. Here are just some of the services Call Outsourced Ltd offers to move your customer service operation forward:

* Call Center Setup
* SIP Trunk Services
* Multi-Channel Contact Center
* Bilingual Call Center (English, Nyanja, Bemba, Lozi, Tonga, Lunda, e.t.c)
* Inbound Call Center
* Outbound Call Center
* 24-hour Call Center
* Call Center Technology
* On-site Contact Center

Don't build a Call Center, Just Call Outsourced!
Working hours
Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Products & Services
Hire a Call Center
Hire a Call Center
Hire us to handle all your calls after working hours, on holidays and weekends. We provide services as an overflow call center, to assist when the number of calls has exceeded your capacity. We also build call centers from scratch and provide technical support.
PRICE: Varies
CRM SoftwareCustomer relationship management (CRM) is software used to manage all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relatio...
Our Telemarketing services will help you provide a more interactive and personal sale service to prospects, create an immediate rapport with your customers, explain technical issues more clearly, and generate leads and appointments.
PRICE: Varies
Ropafadzwa Chibela

Verified Business

Call OUTsourced Ltd - company profile is confirmed by company owner / representative person / directory administrator.
Last update: June 2021 - View Status

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